Acceptable Use Policy
Customers of FYX shall avoid unnecessary network traffic and interference with other users.
Unsolicited advertising by FYX customers is strictly prohibited. For the purpose of this Policy, "unsolicited advertising" includes any transmission that describes goods, products, or services and that is initiated by the vendor, provider, retailer, or manufacturer of the described goods, products, or services, or by a third party retained by, affiliated with, or related to the vendor, provider, retailer, or manufacturer.
This prohibition does not include either
(i) discussions of a product or service's relative advantages and disadvantages by users of those products or services (unless the user is also the vendor, provider, retailer, or manufacturer, or related to or affiliated with the vendor, provider, retailer, or manufacturer),
(ii) responses to questions, but only if such responses are direct replies to those who inquired via electronic mail, or
(iii) mailings to individuals or entities on a mailing list so long as the list is double opt-in and opt-out functionality.
B. Offensive and/or Criminal Activity
Customers shall not stalk others, post, transmit, host on a server or display on a website any unlawful, threatening, abusive, fraudulent, hateful, defamatory, malicious or obscene and/or pornographic content.
Any communication, posting or transmission that commits or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, national, or international law is strictly prohibited.
C. Use without Permission
Customers shall not access or attempt to gain access to any other user's account or to any non-public or restricted portions of the FYX networks. Also, customers shall not intercept or attempt to intercept data transmissions of any kind.
D. Modification of this policy
FYX has broad authority to interpret and apply this Acceptable Use Policy. FYX is entitled to modify or amend these policies at any time and if so will post notice on the FYX community section of the website. Customers shall review regularly notices posted online. Any such modification is effective immediately upon notice being provided regardless of whether customers actually reads such notice.
If customers violate either the Acceptable Use Policy as set out in this document FYX shall notify the customer of the violation. Upon notification, the customer shall immediately cease the unacceptable activity and shall provide FYX with written verification that the activity which breached these terms has ceased.
If the customer does not terminate the unacceptable activity or that same user is again found in violation of the Acceptable Use Policy, FYX may immediately suspend service without further notice.
FYX is entitled to treat any breach of these Acceptable Use Policies as a breach of the Standard Trading Terms and Conditions, and FYX may exercise all remedies provided therein. Customers will indemnify FYX against any liabilities incurred by them as a result of any breach of these policies.
Account Payment Policy
The Customer Accounts Department of FYX is dedicated to accurate and timely processing of client invoices and payments, and communicating with customers regarding such. We will make reasonable effort to ensure that you are invoiced correctly each month for the services you have used and at the prices you expect.
It is your responsibility to provide us with current and accurate contact information for billing purposes. Invoices will be delivered by email to the last email address provided by you. Invoices are available at all times via your secure login at http://www.fyx.co.nz.
FYX will only provide invoices via Email.
FYX will only accept payment via Credit Card.
If at any time you have a question about a particular service or amount, we urge you to contact us before the due date. We will promptly investigate the situation and contact you with any findings and adjustments. Adjustments to invoices will appear on the following invoice. The payment for the amount of the invoice is expected by the due date or the date upon which we respond to your invoice query – whichever is later.
Questions regarding invoices must be raised within 7 days. After 7 days the invoice shall be considered accurate.
If your invoice is not paid by the due date then your internet service will be suspended. Once payment has been received, your internet service will resume.
If after a reasonable amount of time we do not hear from you or receive payment after your account has been suspended, the account may be sent to FYX's debt collection agency. If an account is sent for debt collection, an $85 debt recovery fee will be charged to the client as well as all cost incurred by the collection agency during the course of collecting the debt.
All prices quoted on this page are GST inclusive.
All text, images and intellectual property found on this website is copyrighted to Maxnet Limited and any owning party and is reserved for use.
FYX will not reveal, sell, or divulge information about the Customer, or the internet usage of the Customer, to any individual, business, marketing, or research group without prior consent of the customer or legal warrant.
Technical Support Policy
The Technical Support Department of FYX is available to assist customers with the technical aspects of getting connected to and using the Internet. Technical support is available at no charge to FYX customers with an account in good standing.
1. The Operating Systems are supported by FYX are Windows XP, Vista, Windows 7 and any OSX version 9 and above.
2. The following services are covered by this policy:
Connectivity items covered by this policy include installing and setting TCP/IP, network protocols and modem connection issues.
Technicians will assist you in configuring your computers to connect to the Internet via FYX. You are responsible to ensure that your computer has the necessary hardware and software in good working order to use the Internet. We support most major ADSL modems. Due to security reasons we do not support the configuration of wireless connections and cisco based routers.
b. Browsing the Internet
All major Internet browser software is supported for general configuration and operation, including homepage setting, proxy configuration, and security settings. If the software does not operate as designed the client will be advised to re-install the software and then if required, contact the support service of the product.
Due to the nature of computers, networks, telecommunications and the popularity of the internet today, some issues may be deemed to be outside FYX's control and are not covered by this policy. These include, but are not limited to: hardware failure, software failure, and poor copper connections and infrastructure. We also do not support the access to any website or internet service in particular.
4. Diagnosing System Failures
Diagnosis of a computer issue over the telephone is limited and based on the information returned from the client. If at any time in the process it seems apparent that the client's computer has either a hardware or software issue the client will be informed and advised to take their computer to a local computer technician for a thorough analysis and servicing. This includes failure of any hardware on the client's system and the failure of the operating system to operate correctly.
This technical support policy does not cover training customers on how to use the internet. Clients are expected to have basic knowledge of the internet and computer use.
6. Third Party Software
Third party software is not supported by FYX's free technical support. Correct installation and configuration of any installed software remains the responsibility of the client and the software provider.
If a connectivity and general internet use is deemed to be affected by third party software, the client will be advised to contact the software manufacturer for assistance.
FYX strongly urges all clients to protect themselves from contracting and spreading computer viruses by obtaining an antivirus program, keep the antivirus files up to date and exercising caution whenever opening an email attachment.
Virus recovery is not covered by FYX's free technical support and clients contacting us after they acquire a virus will be advised of how they can obtain an antivirus program.