We have an outstanding support team and are ready to take your call if you need a hand. But if you're just looking for some details so you can get things working yourself, here is what you need to know.

Broadband Settings
PPP Settings: PPP over ATM (PPPoA)
Framing: VCMUX
VPI: 0
VCI: 100
Authentication: PAP
Primary DNS:
Secondary DNS:
Please also check out the FAQ page, there's great information there that may help you solve any problems you may be having.
If you do need to get some help, but have a working internet connection, please send us an email and we'll get back to you as soon as possible. You should email

If you'd like to chat to us, please call us on 0800 FYX CO NZ Monday to Friday 8:30am to 5:30pm.